REFUND POLICY....

1. Introduction

This Refund Policy applies to all product, sample and service orders placed with our company via this website. This Policy forms part of our Terms and Conditions and is governed by the laws of the Hong Kong Special Administrative Region. By placing an order, you acknowledge and accept this Refund Policy.

2. Eligibility for Refund

We will only process refunds under the following circumstances:

1. We fail to deliver goods in accordance with the agreed specifications, delivery schedule and both parties reach a written cancellation agreement.
2. Payment is duplicated or overpaid by the buyer.
3. Confirmed manufacturing defects attributable solely to our production, verified with photos, videos or inspection reports submitted by the buyer within the required inspection period.
4. Any other refund scenario agreed in writing by both parties.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

1. Buyer changes mind, cancels order unilaterally after production has commenced.
2. Minor aesthetic differences that do not affect product functions, consistent with the approved pre-production sample.
3. Damage or defects caused by improper installation, misuse, negligence, accident, improper storage or transportation after goods leave our warehouse.
4. Customs detention, duties, import restrictions or rejection of import at destination country caused by buyer’s documents.
5. Customised products manufactured according to buyer’s drawings, logos or special requirements, unless we have production faults.
6. Delays caused by force majeure events.

4. Refund Application Procedure

1. The buyer must submit a written refund application to our designated email, together with supporting evidence including photos, videos, order number and related documents, within [7 working days] after receiving goods.
2. We will review the application and respond within [5 working days].
3. If approved, the refund will be processed via the original payment channel.

5. Refund Amount Calculation

1. For unshipped orders approved for cancellation: Refund amount equals the received payment, less reasonable costs already incurred (raw material procurement, processing fees, administrative charges).
2. For goods with confirmed production defects: We may offer full refund, partial refund or replacement, subject to mutual written agreement. Return freight shall be borne by us.
3. For all other approved refunds, bank charges, correspondent bank fees and currency exchange losses shall be borne by the buyer unless otherwise agreed.

6. Refund Processing Time

After refund approval, funds will be returned to the buyer’s original account. The actual arrival time depends on the processing cycle of banks or payment service providers, which is outside our control.

7. Return of Goods

Where product return is required, goods must be returned in original condition, complete packaging and unused state. Any loss, damage or missing accessories during return shipment shall be deducted from the refund amount.

8. Policy Revision

We reserve the right to update this Refund Policy at any time. Revised terms take effect once published on our website and apply to all new orders.

9. Governing Law

This Refund Policy shall be governed by the laws of the Hong Kong Special Administrative Region.